Account Eligibility and Registration
You must provide accurate registration information and maintain updated account details.
You represent that you have legal capacity to enter into binding agreements and to use our services in compliance with applicable laws.
Account Security
You are responsible for protecting account credentials, API keys, and access devices.
You must notify IM Host immediately if you suspect unauthorized access or account compromise.
Acceptable Use Policy
You may not use IM Host services for unlawful, harmful, or abusive activity.
- No malware distribution, phishing, spam campaigns, or unauthorized intrusion attempts.
- No hosting of illegal content, fraudulent activity, or intellectual-property infringement.
- No abusive resource consumption that materially impacts platform stability.
Payment and Billing Terms
Fees are billed according to your selected plan and billing cycle. You authorize IM Host to charge the selected payment method for renewals unless canceled before renewal date.
Late or failed payments may lead to temporary suspension until payment is settled.
Refund Policy (30-Day Guarantee)
Eligible hosting plans include a 30-day money-back guarantee from initial purchase date.
Refunds typically exclude domain registrations/transfers, SSL certificates, third-party licenses, and services already consumed beyond policy thresholds.
Service Suspension and Termination
IM Host may suspend or terminate services for material breach, abuse, fraud, repeated security incidents, or unpaid balances.
Where practical, we provide notice and an opportunity to cure before permanent termination, except in severe abuse or legal-risk scenarios.
Intellectual Property
IM Host retains all rights in its platform, software, trademarks, and service documentation.
You retain ownership of your hosted content and data, subject to applicable law and these Terms.
Limitation of Liability
To the maximum extent permitted by law, IM Host is not liable for indirect, incidental, special, or consequential damages, including loss of profits or data.
Total liability for any claim related to services is limited to amounts paid by you for the affected service during the preceding billing period.
Governing Law and Jurisdiction
These Terms are governed by the laws of the Arab Republic of Egypt. Any disputes shall be subject to the competent courts in Egypt unless otherwise required by mandatory law.
Changes to Terms and Contact
We may update these Terms periodically. Continued use of services after updates constitutes acceptance of revised terms.
For legal or contractual questions, contact [email protected] or submit a request through your customer portal.
Last updated: May 2026
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